Refund policy

Last updated: January 2026

Brightwell Nutrition Inc. stands behind CogniClear with a 60-day money-back guarantee on orders placed through this official website. This policy explains how it works.

Eligibility

You may request a refund within 60 days of your original purchase date. The guarantee applies to opened and unopened bottles alike. Returns must come from the original purchaser and reference a valid order number.

What is refunded

We refund the purchase price of the product. Original outbound shipping charges, where applicable, are non-refundable, and the cost of return shipping is the customer's responsibility.

How to start a return

Email support@cogniclearofficial.com or call +1 (207) 818-4490 within the 60-day window with your order number. We will reply with a return address and instructions. Please do not send product back before contacting us, as unannounced returns can be hard to match to an account.

Processing your refund

Once your return arrives at our facility, we issue your refund to the original payment method, typically within 48 hours of receipt. Depending on your bank, it can take a few additional business days to appear on your statement.

Damaged or incorrect orders

If you received a damaged or incorrect item, contact orders@cogniclearofficial.com within 14 days and we will arrange a replacement or refund at no cost to you.

Contact

Brightwell Nutrition Inc., 144 Commercial Street, Suite 5, Portland, ME 04101, United States. Email support@cogniclearofficial.com, phone +1 (207) 818-4490.