Contact us
Real people in Portland answer the email and the phone. We aim to reply to every message within one business day.
- Customer supportsupport@cogniclearofficial.com
- Orders & returnsorders@cogniclearofficial.com
- Phone+1 (207) 818-4490
- HoursMonday to Friday, 9:00am - 6:00pm ET
- Mailing addressBrightwell Nutrition Inc.
144 Commercial Street, Suite 5
Portland, ME 04101, United States - Typical response timeWithin 1 business day
A quick safety note
We will never ask for your full card number or password by email. Payments are handled only on our secure checkout. If a message claiming to be from us asks for card details, it is not us, so please report it.
Orders, shipping and refunds
For where-is-my-order questions, have your order number handy and email orders@cogniclearofficial.com. Shipping timelines are on the shipping page and refund steps are on the guarantee page. Payment and dispatch are handled through our official checkout and fulfillment partner, so some emails about your shipment may come from that partner on our behalf.